How we handle complaints
If something didn't go the way it should have, we want to hear about it. Here's exactly what happens after you tell us.
Tell us what happened
Email support@onyourmind.app with a short description of the issue and, if you have one, the email on your account. There's no form — write to us in plain language.
We confirm we've got it
We acknowledge every complaint within 2 business days, so you know it's in hand.
We look into it
A member of our team reviews what happened and reaches out directly if we need more information from you.
We resolve it
Most complaints are resolved within 10 business days. If yours is more complex, we'll tell you why and give you a new timeline.
If you're still not satisfied
Ask us to have a second team member review the decision. We'll take another look — no questions asked.
Get in touch
Write to support@onyourmind.app any time — a real person reads every message.